Customer Care

Whether it is a baby shower gift or something for you, we want to make sure you know how to reach us if you have questions. 

 

Shipping information

Orders are filled within one to two business days. Custom embroidery orders ship approximately 7 days after receipt of email with embroidery instructions.

We ship to both domestic and international destinations. Overnight delivery is available; please select this option if required at the checkout.


 

Send us your comments

Tell us what other products you would like us to offer.

Tell us what you like about the blankets.

Offer suggestions for improvement.

Send us stories about your baby : )

We also have a page devoted to cute pictures of babies with our blankets (click here) -- send us yours! 
info@cherubsblanket.com

 

Return Policy

Two ways to return:

  • New Returns: Full refund within 30 days of purchase.  After 30 days, store credit.
  • Gift Returns: Store credit voucher.

Step One

If you have the original invoice/packing slip that came with your item, please send a copy with the item to be returned

If you do not have your invoice/packing slip, please use our printable Returns and Exchange Form

Step Two

Send your paperwork and your items to Cherub’s Blanket Returns:
Cherub’s Blanket Returns
3276 Glencairn Road
Shaker Hts, OH  44122

Please be sure to ship the package with a carrier that can provide tracking and insurance. Cherub’s Blanket cannot replace packages lost during return shipment if proof of tracking is unavailable.

How long does the process take?
We will do our best to process your return or exchange within five business days. (See below for how to expedite your request.)

*Shipping and Processing Details


Items will be returned to you in a similar fashion as they are received: ground orders will be returned via ground shipping and express orders via express shipping. To expedite an exchange, email us at info@cherubsblanket.com.  You may also choose to use an expedited shipping service (such as overnight or 2nd day). Please note that the USPS Priority Mail is not an expedited service. Expedited orders will receive priority processing whenever possible, and will be returned to you via an expedited method at no extra charge.

We do our best to process returns and exchanges within 5 business days. Keep in mind that we get backlogged during peak seasons and sales, so it may take longer during those times.

If the original purchase was made with a credit card, we will credit the credit card for the returned item(s) upon receipt. The credit card will be charged for the replacement item(s) when shipped. If you used PayPal for your purchase and you would like an exchange, please email us at info@cherubsblanket.com. We will need a valid credit card. If we cannot exchange the item to comply with your request, we may, at our discretion, issue a Gift Card. For returns that do not have the original invoice, we will use the last known sale price for its value.